![]() ![]() You will likely also need your Apple ID and password. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You must have a computer to use the method below. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. If you lose both of these items, you could be locked out of your account permanently."Ĭontact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. "Creating a recovery key turns off account recovery. ![]() If by this stage you still cannot reset your password you would normally turn to account recovery, but since you say you were using a Recovery Key: How to generate a recovery key -> Click on this link to read what to do "If you forgot your Apple ID password" ->
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